Shipping policy
Pre-Orders
Shipment & Delivery Timelines
The estimated shipping dates provided on the product page reflects the most recent date given to us by our manufacturer. While we will make every effort to notify customers of any changes to these estimated arrival dates as soon as possible, we cannot be held liable for any delays outside of our control and we appreciate your understanding.
If the pre-order item is not delivered within the agreed timeframe, customers have the right to cancel the order. If you would like to cancel your pre-order, please ensure you email us at info@mindsetter.com.au so that we can process a full refund of any payments made, including deposits. We will process this refund within 14 days of receiving the cancellation or refund request.
Potential Delays
In the event of unforeseen circumstances that affect the estimated shipping dates, customers will be notified by email. Customers can also track their shipment status directly through their Mindsetter account on our website. We will be committed to being transparent and open throughout any delays.
Mixed Carts
If your order contains both in-stock and pre-order items, at checkout you will be able to choose and pay for different shipping methods for your in-stock items and pre-order items separately. If you wish to wait for all your items to ship together, please email us at info@mindsetter.com.au and we will hold the fulfilment until your pre-order items are ready to be shipped!
General Orders
Orders
| Prices vary for different locations | ||
| Prices vary for different locations |
Customs, Taxes, Duties & Fees
Mindsetter is not responsible for any import duties, taxes, customs fees, brokerage fees or any other charges issued by your local government. These charges are the responsibility of the recipient and the funds are received exclusively by your local government. Since these duties and taxes differ between different countries and states we are unable to provide an estimated cost. For further information, you will have to contact your local customs office. Shipping fees and taxes will not be refunded for packages that are refused due to VAT/duties.